Booking & Payment Terms

Booking confirmation


To confirm your reservation, a 20% booking deposit is required at the time of booking.


Accepted payment methods

  • Bank transfer
  • Bizum


Remaining balance

The remaining 80% balance must be paid no later than 14 days before arrival.

Reservations made within 14 days of arrival require full payment at the time of booking.


Important

If the remaining balance is not received by the due date, the reservation may be cancelled without refund of the booking deposit.


Cancellation policy


Guest cancellations


More than 30 days before arrival
Full refund of the booking deposit


30 to 14 days before arrival
The booking deposit is non refundable
No additional charges apply


14 days or fewer before arrival
100% of the total booking amount is non refundable


Additional information

  • No shows are non refundable
  • Unused nights and early departures are non refundable
  • Cancellation requests must be submitted in writing by email


Damage & guest responsibility


Property damage


Guests are responsible for any damage caused to the property during their stay beyond normal wear and tear.

Additional cleaning costs, missing items, smoking violations, or damage caused by negligence may be charged to the guest.


Liability


Limitation of liability


Sunset Royale Holiday Homes is not responsible for:


  • Loss, theft, or damage to personal belongings
  • Injuries or accidents occurring during the stay
  • Temporary interruptions beyond our control, including water, electricity, internet, or pool access interruptions


Force majeure


Events beyond our control


We are not liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, severe weather, technical failures, or emergencies affecting the property.


Payment methods


Accepted payment methods


We currently accept:

  • Bank transfer
  • Bizum


Guests are responsible for any transfer or currency conversion fees charged by their bank or payment provider.


Contact


Questions & support


If you have any questions regarding your booking or payment, please contact us directly.